Refund & Dispute Policy

Last updated: 12 October 2026

14-day technical guarantee

For a completed product purchased from this store, contact support within 14 calendar days of purchase if a material, reproducible defect prevents the delivered code from running according to its documentation or from providing an advertised included capability. If the defect cannot be resolved through reasonable troubleshooting or a corrected package, the affected product is eligible for a full refund.

How to request help

Send your order number, product name and version, runtime and operating-system versions, reproduction steps, and a redacted error message through the verified support contact. Describe the expected documented behavior and what occurred instead. Never send live API keys, full payment details or customer datasets. Support may ask for a minimal reproduction or additional non-sensitive details.

Review and resolution

Support will assess the issue against the purchased version and its documented requirements. You may be offered corrected files or practical setup steps that restore the promised functionality. If the material defect remains unresolved, or the delivered package is materially different from its description, support will arrange the appropriate full refund for that item. A missing or unusable download link will first be repaired or reissued without charging for the product again.

Other requests

Duplicate charges, accidental duplicate orders and unauthorized-payment reports will be reviewed promptly. Change of mind after accessing a digital package, unsupported environments, third-party outages and custom modifications do not automatically qualify under the technical guarantee. These examples do not limit any mandatory cancellation, conformity, refund or other consumer right that applies to your order.

Refund method and access

Approved refunds are returned through the original payment method where possible. Bank and payment-provider processing times vary, and the store cannot promise an exact arrival date. When a product is refunded, its commercial license and remaining download entitlement are revoked. Stop using and distributing the refunded product and remove copies except records that must be retained by law.

Disputes and fair resolution

Contacting support with an order reference usually makes an access or defect issue easier to resolve. You remain free to use the dispute process provided by your payment issuer. The store may use relevant order, delivery and support records to respond accurately. No policy here requires you to waive statutory rights or guarantees a particular chargeback rate.

Preview catalog

Checkout is disabled while only mock archives are attached. No payment should be collected for these preview samples. If you believe a payment was taken during the preview, contact support with the transaction reference so it can be investigated.

Store operator & contact

Dev Boilerplates is the storefront brand. The operator’s legal identity and support details will be shown below before sales open.